Avon Cars

Terms & Conditions

Booking

• All online/email bookings require 24 hours’ notice.
• For bookings with less than 24 hours’ notice, please call 01454 625050 or leave a message.
• Your driver will travel by the most appropriate route on the day unless otherwise requested by the client. Any additional mileage may be chargeable.
• Journeys booked for pick-up after midnight will incur an additional £5 charge.
• Any additional pick-ups or drop-offs not requested at the time of booking may incur extra charges.
• Waiting time will be charged at our current standard rate from the booked time.
• We reserve the right to refuse entry to our vehicles to anyone under the influence of alcohol or drugs and/or whose behaviour poses a threat to our drivers’ safety.
• We reserve the right to terminate any journey due to unreasonable or improper behaviour by passengers.
• If a vehicle requires specific cleaning due to being left in an unreasonable state, the full cost will be invoiced to the responsible passenger/client/company.
• Online/email quotations do not include public or bank holidays, during which additional charges may apply. Please indicate if your booking falls on such a date.

Payment & Deposits

• A 25% deposit is required for all bookings, with the remaining balance due 7 days prior to your journey.
• Wedding car hire payments must be made in full 6 weeks prior to the event.
• Payments made by credit/debit card will appear as Avon Cars on your statement.
• Car parking charges incurred will be payable by the customer.
• Any variations to the journey involving extra mileage or waiting time may incur additional charges.

Cancellation Policy

• Cancellations within 48 hours of the journey: no cancellation fee.
• Cancellations within 24 hours: 50% fee.
• Cancellations within 4 hours: 100% fee.
• If the passenger does not appear at the agreed time and pick-up point, the full fare (plus any extras such as parking fees) will be payable.

Wedding bookings:

• Cancellations within 3 months: deposit non-refundable.
• Cancellations within 2 months: 50% of the hire charge payable.
• Cancellations within 6 weeks: full hire charge payable.

Accounts & Invoicing

• Account customers will receive weekly invoices, payable within 14 days, unless otherwise agreed.

General Items

• Drivers will always drive safely and sensibly in accordance with traffic laws and conditions.
• Customers are responsible for any damage they cause to the vehicle’s interior or exterior and will be charged for any necessary cleaning or repairs.
• Avon Cars will retain all lost property at our office and endeavour to return it. However, personal belongings are carried at the owner’s risk, and we cannot be held responsible for loss or damage.
• Smoking is not permitted in any of our vehicles.
• Nothing in these terms affects the client’s statutory rights.

Complaints

If you wish to raise a complaint about any aspect of your journey or experience, please provide full details in writing via email or by post to our office address.

Our Services

• Airport transfers
• Corporate and business travel
• Events and conferences
• Wedding and funeral cars
• Student travel services

Based in Highbridge and covering Bristol and the rest of the UK.
Licensed with South Gloucestershire Council.